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Refunds & Returns

Refunds will be made in the same form that the payment is received within 10 working days from the date of cancellation of order.

In case of complaints regarding products that come with a warranty from manufacturers, please refer the issue to the concerned manufacturer. Let us know & we’ll help you regarding the same.

If you think, you have received the product in a bad condition or if the packaging is tampered with or damaged before delivery, please refuse to accept the package and return the package to the delivery person. Also, please call our customer care at +91-8880447722 or email us at support@mypetbuddy.in mentioning your Order ID. We will personally ensure that a brand new replacement is issued to you with no additional cost. Please make sure that the original product tag and packing is intact when you send us the product back.

We encourage the customer to review the listing before making the purchase decision. In case the customer orders a wrong item, mypetbuddy shall not be entitled to anyreturn/refund.

The following RULES apply to this Policy:

  • Certain consumable items will not be returned or refunded, the list of such items include in case the seal is found to be broken. The list of such items includes food, grooming products, supplements, dog apparel, beds, car seat covers etc

  • In case of damaged or any missing product the customer needs to raise the request within 24hours from the time of delivery. Once the customer has raised the request, he/she needs to provide a visual proof (an image) of the damaged product to mypetbuddy within 3 days from the time of delivery.

  • All items to be returned must be unused and in their original condition with all original tags and packaging intact and should not be broken or tampered with.

  • In the event the Seller accepts the return request raised by the customer, customer will have to return the product and then the refund shall be credited to the customer’s account.

  • Refunds may be credited to mypetbuddy wallet in some cases.