F.A.Q.s

Terms & Conditions 

Welcome to mypetbuddy.in The following are the rules (“Terms”) that govern use of the mypetbuddy.in Web site (“Site”). By using, adding information, or visiting the Site, you expressly agree that you have read, understood and are bound by the terms and conditions set out herein and all applicable laws and regulations governing the Site, including but not limited to any additional or amended terms or condition as applicable from time to time, regardless of how you subscribed to or use the services.

Authorized Site Visits

You agree that you are only authorized to visit, view, and retain a copy of pages of this Site for your own personal use, and that you shall not duplicate, download, publish, modify, scrape, or otherwise distribute the material on this Site for any commercial use, or for any purpose other than as described in these Terms.

Registering with MYPEYBUDDY.IN

In order to take advantage of certain features on the Site, you may be required to register with mypetbuddy.in. For example, you may be required to register with mypetbuddy.in if you want to set up a “Profile” on mypetbuddy.in, where you can view a record of your contributions in the form of articles, ratings, blogs, feedback, get email alerts, etc. You may also be required to register with mypetbuddy.in if you want to respond to certain comments by users, or participate in any contribution towards the Site. Mypetbuddy.in’s use of any personal information is governed by its privacy policy.

Mypetbuddy.in only collect your Personal Information to conduct its business and to enable itself to deliver and improve its Services. Mypetbuddy.in will only disclose your Personal Information in accordance with this Privacy Policy. If you decline to submit personal information to us, then we will unfortunately not be in a position to provide the Services to you. Any of your information which you provide when you use mypetbuddy.in in an unencrypted manner and/or to an open, public environment or forum including (without limitation) any blog, chat room, albums, community, classifieds or discussion board, is not confidential, does not constitute Personal Information, and is not subject to protection under Privacy Policy. Since such public environments are accessible by third parties, it is possible that third parties may collect and collate and use such information for their own purposes. You should accordingly be careful when deciding to share any of your Personal Information in such public environments. Mypeybuddy.in is not liable to you or any third party for any damages that you or any third party may suffer howsoever arising from your disclosure of Personal Information in any public environment. You accordingly disclose information in a public environment at your own risk.

Mypetbuddy.in Account

If you register for a mypetbuddy.in account, you will be allowed to save and personalize mypetbuddy.in content, receive, add, and view comments/community/ratings from existing and future features provided by the mypetbuddy.in system, and post ratings and articles about mypeybuddy.in businesses and other user articles. By having an account with mypetbuddy.in, you agree to take full responsibility for maintaining the confidentiality of your account user name, password, and all related activity that occurs under your account user name. If you violate these Terms, mypetbuddy.in may, at its sole discretion, terminate your accounts, remove or modify any account-related content or access (including, but not limited to, articles, and user profile information), or take any other action that mypetbuddy.in believes is appropriate.

Access and Interference

You agree that you will not use any robot, spider, other automatic device, or manual process to monitor or copy our pages or the content contained thereon or for any other unauthorized purpose without our prior expressed written permission. You agree that you will not use any device, software, or routine to interfere or attempt to interfere with the proper working of the Site. You agree that you will not copy, reproduce, alter, modify, create derivative works from, or publicly display any content (except for your own personal, non-commercial use) from our Web site without the prior expressed written permission of mypetbuddy.in.

Unauthorized Use of the Site

Illegal and/or unauthorized uses of the Site, including, but not limited to, unauthorized framing of or linking to the Site or unauthorized use of any robot, spider, or other automated device on the Site, will be investigated and subject to appropriate legal action, including, without limitation, civil, criminal, and injunctive redress.

Violation of the Terms

You agree that monetary damages may not provide a sufficient remedy to mypetbuddy.in for violations of these terms of use and you consent to injunctive or other equitable relief for such violations.

Limitation of Liability

In no event shall Mypetbuddy.in and/or its employee, affiliates be liable for any direct, indirect, punitive, incidental, special, consequential damages or any damages whatsoever including, without limitation, damages for loss of use, data or profits, arising out of or in any way connected with the use or performance of mypetbuddy.in sites/services, with the delay or inability to use mypetbuddy.in sites/services or related services, the provision of or failure to provide services, or for any information, software, products, services and related graphics obtained through mypetbuddy.in sites/services, or otherwise arising out of the use of mypetbuddy.in sites/services, whether based on contract, tort, negligence, strict liability or otherwise, even if mypetbuddy.in or any of employees, affiliates had been advised of the possibility of damages.

Any product or promotion of a product on the Service are not sponsored, endorsed or administered by, or in any other way associated with, Facebook. Facebook has no control over Content, Contributions or other information and opinion expressed via the Service.

Disputes

If there is any dispute about or involving the Site, you, by using the Site, agree that the dispute will be governed by the laws of the Republic of India without regard to its conflict-of-law provisions. You agree to personal jurisdiction by and venue in Bangalore, in the state of Bangalore, Karnataka, India.

Posting Profiles, Articles, and Blogs on mypetbuddy.in

Mypetbuddy.in reserves the right, but not the obligation, to refuse to post or to remove any Profile, Comment, or Blog if it contains or features any of the following:

Unacceptable Content:

Offensive, harmful and/or abusive language, including without limitation: expletives, profanities, obscenities, harassment, vulgarities, sexually explicit language and hate speech (e.g., racist/discriminatory speech.)
Articles that do not address the pet community or articles with no qualitative value (e.g., “this kennel’s pets are great!”) as determined by mypetbuddy.in in its sole discretion.
Articles which comments on other users.
Content that contains personal attacks or describes physical confrontations and/or sexual harassment.
Excessive damage or death of a puppy bought from a particular kennel club and related cases caused by a business or service to person or property.
Personal information or messages including email addresses, URLs, phone numbers and postal addresses.
Messages that are advertising or commercial in nature, or are inappropriate based on the applicable subject matter.
Language that violates the standards of good taste or the standards of this website, as determined by mypetbuddy.in in its sole discretion.
Content determined by mypetbuddy.in to be illegal, or to violate any central, state, or local law or regulation or the rights of any other person or entity.
Language intended to impersonate other users (including names of other individuals) or offensive or inappropriate user names or signatures.
Articles which scrape or re-purpose other people’s content without permission. Protected by copyright or trademark and used, in any manner on mypetbuddy.in without the permission of the author or the owner.

Defamatory; illegal; hateful; pornographic; or harmful

Note: We are not able to police every article we include on mypetbuddy.in, so we will make mistakes. If we’ve approved an article on our site which you feel is misappropriating your content, please let us know at support@mypetbuddy.in. Mypetbuddy.in team will exercise its discretion on such subjects based on statistics, user feedback.

Copyright

You may not reproduce, publish, perform, broadcast, make an adaptation of, sell, lease, offer or expose any copy of any Content in respect of which we own the copyright without our consent, or in the case of the Content of a third party author, without his or her consent.
You acknowledge that we own the right, title and interest in and to the Services developed and provided by us, the system which provides the Services and all software associated with the Services, as well as all Intellectual Property Rights thereto.
You will comply with all national and international laws pertaining to Intellectual Property Rights.

  1. Your content You will retain ownership of any original content that you provide when using a Service, including any text, data, information, images, photographs, music, sound, video or any other material which you may upload, transmit or store when making use of our Service.
    However, we own all compilations, collective works or derivative works created by us which may incorporate your content and which are reduced to a material form and original; and with regards to content which you may upload or make available for inclusion on publicly accessible areas, you grant us an irrevocable, perpetual, worldwide and royalty-free right and license to use, publicly display, publish, publicly perform, reproduce, distribute, broadcast, adapt, modify and promote your content on any medium.
    Should you be of the view that the Intellectual Property Rights in any of your works uploaded on the Service have been infringed or otherwise violated, please provide our Webmaster with the following information:
    A description of the work, which you claim, has been infringed.
    The location of the work on the ibibo.com site.
    Your contact details.
    An affidavit deposed to by you stating that the work was used without your consent. Written consent if an agent is acting on your behalf.
    The level of attention to be afforded to your matter will lie within our discretion.
    This clause should in no way be construed as a guarantee that we will assist you under these circumstances.

Promotional Code Terms & Conditions:

Coupon/Gift Voucher is issued at the sole discretion of Mypetbuddy services Pvt Ltd(company).
The company retains the right to revoke, modify and/or alter them as it may deem fit.
Only one Coupon/Gift Voucher can be used against one particular order.
Coupon usage is restricted to certain products and/or categories and is subject to change from time to time.
The company will issue coupons from time to time under various promotions. Members who are eligible for these coupons will be intimated about the same via email, text alert and/or on site messaging.
All coupons will expire after a set duration and can be used as per the usage defined. This information would be communicated to members.
Any remainder Coupon amount will lapse.
Action(s) intended to fraudulently gain Coupons under any promotional scheme or otherwise will result in cancellation of Coupon/Order and/or termination of account.
Any issue(s) arising with redemption of Coupons will be dealt on a case to case basis. The final decision rests with the company.
Gift Voucher can be redeemed against purchase(s) on site in full.
Any unused amount will be returned back to the account.
This policy is subject to change from time to time without prior notices.
In case of any query pertaining to use of Coupon and/or Gift Voucher, please email customer care on support@mypetbuddy.in.

Note: The terms related to promo code can be changed by mypetbuddy.in anytime.

 This scheme only applies to food packs weighing 3 KG and above.

  These copies are sample editions only.

The code is only applicable for new customers only. (those who have never shopped with mypetbuddy.in earlier).
The code is not applicable on cart with already discounted items.
Code is applicable on a minimum purchase of Rs. 1000 and above.

Product Recommendation- Terms and Condition

All recommendations by the mypetbuddy.in team are presented in good faith and believed to be correct to the best of our knowledge. mypetbuddy.in requests the customer to use his/her own discretion while making a purchase.

Terms and Condition for Offer period:

Any purchase made during a sale or discount period has a ‘No Refund’ and ‘No Exchange’ policy. Mypetbuddy.in is not liable for any faulty or incorrect order made by the customers in terms of size, color or any other product specification. Any operational errors in terms of dispatch and delivery form our end will be complied by mypetbuddy.in Mypetbuddy.in reserves all rights to change and or cancel the offer without prior intimation. Mypetbuddy.in reserves right to cancel order without being obliged to give any reason.

Electronic communications:

When you visit the Site or send emails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by email, SMS’s or by posting notices on the Site. Mypetbuddy.in reserves all rights to change and or cancel the offer without prior intimation. You agree that all agreements notice disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

Give us a call on – +91-9739676762/ 9739676763

We would be Delighted to help you out!! Happy Petting.

How Long Will It Take To Get My Package?

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Privacy Policy

Mypetbuddy Services Pvt Ltd or mypetbuddy.in will only disclose your Personal Information in accordance with this Privacy Policy. If you decline to submit personal information to us, then we will unfortunately not be in a position to provide the Services to you. Any of your personal information which you provide when you use Mypetbuddy.in in an unencrypted manner and/or to an open, public environment or forum including (without limitation) any blog, chat room, albums, community, classifieds or discussion board, is not confidential, does not constitute Personal Information, and is not subject to protection under Privacy Policy.

Since such public environments are accessible by third parties, it is possible that third parties may collect and collate and use such information for their own purposes. You should accordingly be careful when deciding to share any of your Personal Information in such public environments.

Mypetbuddy.in is not liable to you or any third party for any damages that you or any third party may suffer howsoever arising from your disclosure of Personal Information in any public environment. Disclose your personal information in a public environment at your own risk.

The Information Mypetbuddy.in may collect

  1. User-provided Information: When you register for, browse and use the Website, you may provide to mypetbuddy.in “identity information” (such as your name, email address, address, home or mobile telephone number etc.). You may also be able to add a picture of yourself.
  2. If you decide to register through or otherwise grant access to a third party, social networking or authentication service that we may make available (“Authentication Service”) , such as Facebook, Google, twitter etc., Mypetbuddy.in may also collect any such “identity information” that you have provided to the Authentication Service from the account you have with the Authentication Service.
  3. Details of transactions by your Facebook friends and other Facebook users generated by you through our Service.
  4. If you choose to provide such information, during registration or otherwise, you are giving mypetbuddy.in the permission to use and store it consistent with this policy. Therefore, please understand that when you sign in with mypetbuddy.in, you are not anonymous to us.

IP Addresses and cookies

We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. We may also collect such information from your Facebook friends and other Facebook users who use the Service. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual.

Please note that our advertisers may also use cookies, over which we have no control.

The Way Mypetbuddy.in Uses Information

Mypetbuddy.in uses the information that you provide or that we collect in order to establish and enhance our relationship with you. Mypetbuddy.in generally uses the information you provide or that we collect to operate, maintain, enhance, and provide all of the features and services found on the Website. If you have given mypetbuddy.in consent, we may use your personally identifiable information to provide you with information about mypetbuddy.in’s features, services and other offerings that may be of interest to you. We may also send information or offers to groups of users on behalf of other businesses.

When mypetbuddy.in Discloses Information

  • Social Networks: mypetbuddy.in will disclose your personal information if you have explicitly agreed that we may do so. In particular, we will disclose personal information where you have elected to connect your account on our Website to a social network or other similar service (e.g., Facebook, Google, twitter etc.), or have elected to have your activity on our Website published to a social network or other similar service (e.g., Facebook, Google, twitter etc.). To control the information that you share, you should review and, if appropriate, modify your privacy settings on such services.
  • Required by Law: mypetbuddy.in may also disclose user information if required to do so by law or in the good-faith belief that such action is necessary to comply with state and other governing bodies.
  • Merger or Acquisition: In the event that mypetbuddy.in is acquired by or merged with a third-party entity, we reserve the right, in any of these circumstances, to transfer or assign the information that we have collected from users as part of such merger, acquisition, sale, or other change of control.
  • Other Purposes: mypetbuddy.in also reserves the right to disclose user information that we believe, in good faith, is appropriate or necessary to take precautions against liability; protect mypetbuddy.in from fraudulent, abusive, or unlawful uses; to investigate and defend ourselves against any third-party claims or allegations; to assist government enforcement agencies; to protect the security or integrity of the Website; or to protect the rights, property, or personal safety of mypetbuddy.in, our Users, or others.
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Shipping, Orders and Returns

Shipping and Delivery

Shipping & Delivery Policy for Products

We currently ship only to bangalore buyers, orders are shipped with our fulfillment executives only. Orders are shipped within the working days or as per the delivery date agreed at the time of order confirmation Delivery of all orders will be to registered address (Unless specified at the time of Order). Mypetbuddy Services Pvt. Ltd. (mypetbuddy.in) is in no way responsible for any damage to the order while in transit to the buyer.

We currently ship orders only to the city of Bangalore & we dont charge any delivery fees for orders.

Cash On Delivery (COD) payment method is free for all orders.

Dear Customer: COD facility is available for Order Value under INR 10,000/-

Refund and Returns

 

Refunds will be made in the same form that the payment is received within 10 working days from the date of cancellation of order.

In case of complaints regarding products that come with a warranty from manufacturers, please refer the issue to the concerned manufacturer. Let us know & we’ll help you regarding the same.

If you think, you have received the product in a bad condition or if the packaging is tampered with or damaged before delivery, please refuse to accept the package and return the package to the delivery person. Also, please call our customer care at +91-9739676762/ 9739676763 or email us at support@mypetbuddy.in mentioning your Order ID. We will personally ensure that a brand new replacement is issued to you with no additional cost. Please make sure that the original product tag and packing is intact when you send us the product back.

We encourage the customer to review the listing before making the purchase decision. In case the customer orders a wrong item, mypetbuddy shall not be entitled to any return/refund.

The refund will be initiated in the form of voucher/Credited to Your Bank Account immediately. However, the cancellation of orders will be done only if they are respected to below listed terms and conditions:

You can cancel your orders within Six Hours of booking the same order. You are requested to immediately email at support@mypetbuddy.in or call at +91-9739676762/ 9739676763 along with your order number for any cancellations to be made.

 

The following RULES apply to this Policy:

  • Certain consumable items will not be returned or refunded, the list of such items include in case the seal is found to be broken. The list of such items includes food, grooming products, supplements, dog apparel, beds, car seat covers etc
  • In case of damaged or any missing product the customer needs to raise the request within 24hours from the time of delivery. Once the customer has raised the request, he/she needs to provide a visual proof (an image) of the damaged product to mypetbuddy within 3 days from the time of delivery.
  • All items to be returned must be unused and in their original condition with all original tags and packaging intact and should not be broken or tampered with.
  • In the event the Seller accepts the return request raised by the customer, customer will have to return the product and then the refund shall be credited to the customer’s account.
  • Refunds may be credited to mypetbuddy wallet in some cases.

Order Cancellation

 

All order cancellations will be handled as per Standard Cancellation Policy.

Cancellation by mypetbuddy.in:

Kindly note that there may be certain orders that we are unable to accept and must cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for some reason. Some situations that may result in your order being cancelled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. Cash payment mode orders will be cancelled for non-receipt of cash within 48 hours from the time of placing the order. Cheque payment mode orders will be cancelled if cheque is not deposited or intimation of the same is not given to us within 48 hours from the time of placing the order.

Cancellation by Customer:

If you cancel your order before your product has shipped, we will refund the entire amount. Your order can be tracked either on your mypetbuddy account or through the email account provided by you. If the cancellation is after your product has shipped, you can do one of the following:

  • If your product has shipped but has not yet been delivered, contact Customer Support and inform them of the same.
  • If you received the product, it will be eligible for replacement, only in cases where there are defects found with the product.

Pricing Information

While mypetbuddy.in strives to provide accurate product and pricing information, pricing or typographical errors may occur. Mypeybuddy.in cannot confirm the price of a product until after you order. In the event that a product is listed at an incorrect price or with incorrect information due to an error in pricing or product information, mypetbuddy.in shall have the right, at our sole discretion, to refuse or cancel any orders placed for that product, unless the product has already been dispatched. In the event that an item is mis-priced, mypetbuddy.in may, at its discretion, either contact you for instructions or cancel your order and notify you of such cancellation. Unless the product ordered by you has been dispatched, your offer will not be deemed accepted and mypetbuddy.in will have the right to modify the price of the product and contact you for further instructions using the e-mail address provided by you during the time of registration, or cancel the order and notify you of such cancellation. In the event that mypetbuddy.in accepts your order the same shall be debited to your credit card account and duly notified to you by email that the payment has been processed. The payment may be processed prior to mypetbuddy.in dispatch of the product that you have ordered. If we have to cancel the order after we have processed the payment, the said amount will be reversed back to your credit card account.